Returns & Refunds Policy
1. Overview
This Returns & Refunds Policy (“Policy”) applies to all skincare products, including SkinCeuticals and other professional-grade skincare lines, purchased through Beauty Bar Medical Clinics, whether online at beautybarclinic.com or in person at any of our clinic locations. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out below.
2. All Sales Are Final
All product purchases made through Beauty Bar Medical Clinics are final. We do not accept returns or exchanges, and we do not issue refunds, store credit, or partial credit on skincare products for any reason, including but not limited to change of mind, product preference, or reaction to a product.
Because our products are medical-grade and intended for personal use, they cannot be resold once they have left our facility. This policy is in place to protect the health and safety of all our clients and to ensure the integrity of every product we sell.
We encourage clients to consult with one of our certified professionals before purchasing if they have questions about product suitability, ingredients, or intended use. Complimentary consultations are available by contacting any of our clinics.
3. Damaged, Defective, or Incorrect Items
We take care to ensure every order is packed and shipped correctly. If you receive an item that is damaged in transit, defective upon arrival, or different from what you ordered, please notify us within seven (7) days of the delivery date.
To submit a claim, please contact us through beautybarclinic.com and provide the following:
- Your order number and the name on the order
- A description of the issue
- Clear photographs of the item, its packaging, and (where applicable) the shipping box
Once we have reviewed and verified your claim, we will arrange a replacement of the affected item at no additional cost to you. Replacements are limited to the same product originally ordered; substitutions, upgrades, or cash refunds are not offered.
Claims submitted after the seven-day window, or without sufficient documentation, may not be eligible for a replacement.
4. Conditions and Limitations
- Products that have been opened, used, or tampered with are not eligible for replacement unless the defect is confirmed to be a manufacturing issue.
- We are not responsible for damage resulting from misuse, improper storage, or failure to follow product instructions.
- Promotional, discounted, clearance, and gift-with-purchase items are subject to the same all-sales-final terms.
- Shipping delays caused by the carrier do not qualify as damaged or defective deliveries.
5. Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been fulfilled, it is subject to this Policy in full.
6. Contact Us
For assistance with an order, or to report a damaged, defective, or incorrect item, please contact Beauty Bar Medical Clinics through beautybarclinic.com or by phone or text at 1-800-974-4811.
7. Changes to This Policy
Beauty Bar Medical Clinics reserves the right to update or modify this Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date. The Policy in effect at the time of your purchase will govern that transaction.